Tuesday, December 29, 2015

Serial Burglar Targets Former Employers

A North Dakota man took advantage of not just one, but two former employers during the months of October and November this year. A search of the suspect’s home uncovered nine vehicle keys belonging to the fleet of one former employer, an oilfield service company. Police also recovered 200 keys to apartment units and mailboxes, 38 garage door openers, several master keys to the facility and the key-making machine of his other former employer, an apartment complex.

The oilfield service company caught the burglar on surveillance footage, where he first made off with various tools. He then went to the location where the company fleet keys were kept and drove a fleet vehicle off the property. The burglar’s movements avoiding cameras led police to believe that it could be a former employee. This hunch eventually led to his arrest and the discovery of the apartment keys that had been reported stolen several weeks earlier.

The businesses that this disgruntled employee robbed are very different from each other, yet suffered from the same problem: Their unsecured keys were easy to grab. They also had very different consequences as a result of their unsecured keys. The oilfield service company lost thousands of dollars worth of property, and the apartment complex compromised the safety and well-being of their tenants. Both of these situations could have been avoided with the help of an electronic key control system.

This former employee would have thought twice about stealing equipment and keys had he known there were electronic key control systems in place. These systems can restrict certain employees’ access (e.g. the facility custodian doesn't need access to vehicle keys), and they can also allow you to remove access once an employee has been terminated.

Beyond that, electronic key control systems can be set to send alerts to your computer or phone and sound an audible alarm when keys are requested or removed without authorization. Not only does this system help keep keys safe, it also helps organize keys and keep authorized users accountable for returning keys, cutting down on key loss.

Would your business benefit from utilizing an electronic key control system?

Tuesday, December 22, 2015

Jewel Thievery: Why Employee Accountability Is Crucial

Stolen jewelry piecesImagine this scenario: You are the owner of a jewelry store, and you've just walked in to find that items in your inventory worth several thousands of dollars have gone missing — but you have no way to figure out who stole the items.

Now imagine the steps you could have taken to secure your inventory. Jewelry store owners and managers need to ensure their items are locked away and tightly secured behind authorized access levels. Otherwise, crimes such as theft can happen.

An employee stole $56,000 worth of jewelry from RamZs Emporium and then pawned it for cash. It was that employee’s responsibility to place all incoming jewelry into inventory and organize it in the showcases, which gave her full access to the entire inventory. When the opportunity to steal jewelry presented itself, she took advantage of it.

Another employee at Kay Jewelers stole an $8,000 Neil Lane ring from the business and tried reselling it to another jeweler in the area. Fortunately an employee there recognized that it came from Kay Jewelers since it still had the tag. Had the employee at the other jeweler not noticed, the Kay employee would have gotten away with it.

At Zales Jewelry, an employee stole over $70,000 worth of jewelry and then sold the items to various pawn shops in the area. No one realized the items were missing until an internal audit was done months later.

These stories all illustrate crucial security lessons. It is vital to keep a verifiable record when it comes to securing expensive items. Enforcing authorization for the keys to the jewelry cabinets lessens the chance of internal theft as well as provides auditable records of the last person to access an item.

Wednesday, December 16, 2015

Assisted Living: Are You Keeping Your Residents Safe?

Thief with keysWilfred Matthews, a former employee at an Upper West Side assisted living home gained control of a master key to resident rooms. Taking advantage of complete and unrestricted access to the building, Matthews brutally beat and strangled a 95-year-old man who lived in the home.

An electronic key control system could have prevented Matthews from gaining unauthorized access to the master key. With an electronic key control system, a password and optional fingerprint is required, which provides a verifiable record of those who check out a key. If users are aware their activity is being traced, they are less likely to use a key with malicious intent.

With an electronic control system, you can:
  • Increase resident safety
  • Reduce liability
  • Gain greater control
Provide your residents with peace of mind and security. An electronic key management system provides solutions to help manage key security as well as help reduce risk, improve security and optimize operations for any facility. It is vital you take the right security measures to protect both your property and residents.

In addition to securing your facility and providing your residents with safety, read about what property owners should look for here.

Thursday, December 3, 2015

Is Your Dealership Prepared for the Holiday Season?

Couple car shopping
Sales in the auto industry are notably robust during the holiday season. Dealers often offer hefty perks during this time of year, which entices consumers to purchase.

Nationwide, analysts predict that more than 17 million vehicles will be sold in the U.S. this year, which would make 2015 the best year for new vehicle sales in at least a decade.

Eighty three percent of buyers do research online before buying a car. By the time they arrive at your dealership they know exactly what they want, and they want it quickly. In fact, when purchasing a vehicle, the biggest frustration a consumer faces is spending too much time on the process.

If your dealership doesn't have a process to alleviate this frustration, consider an application that allows you to monitor your vehicle inventory and track vehicle activity on your lot right from your electronic key control system when you check out keys. Some even provide detailed information on your vehicles, such as fuel level, battery voltage, mileage and more.

This will reduce the amount of time you spend searching for the car on your lot and ensure that the vehicle is ready to be test driven at any moment, which will ultimately increase your customers’ satisfaction.

Benefits:

  • View vehicle activity from your system, iPhone or iPad.
  • Identify vehicles on your lot that need attention.
  • Improve employee productivity.
  • Reduce your dealership expenses.

With this type of system that allows you to monitor your inventory, you can make sure every vehicle on your lot is prepared for a test drive. When the rush of customers makes it to your dealership this holiday season, will you be prepared?

Tuesday, November 24, 2015

Increase in Online Shopping Leaves Apartment Workers Crushed Under Packages

Stack of packagesA recent increase in online shopping is leaving landlords buried under an abundance of packages. Now, some landlords are enforcing limits and in some cases, no longer accepting deliveries.

Camden Property Trust building staff is no longer accepting packages on behalf of residents. Executives said several of the properties received almost one million packages in 2014, and that will increase by 50 percent every year. Camden executives estimate each package results in about 10 minutes of lost productivity. At a rate of $20 an hour for employee wages, that adds up to about $3.3 million a year in losses, which was ultimately too costly for the company.

The surge of online shopping has more or less turned apartment management offices into receiving centers. With apartment staff needing to accept and record items and then track down tenants to pick up their packages, it has become too much to handle.

Rather than vetoing the acceptance of packages, consider a system that will do some of the legwork for you. A key control system that has the capability of tracking keys as well as packages would reduce liability while also minimizing the number of lost or misplaced packages.

Benefits:
  • Increases organization with creation of detailed package labels
  • Enhances customer service by notifying tenants of package deliveries
  • Easier package pickup with digital signature pad
Properties struggling with tenant packages could benefit from using a system that helps ease the process of accepting them. For more tips on how to make your property more efficient, check out this post.

Friday, November 20, 2015

Thieves Steal Vehicles from Dealership

Broken window glass
In Seminole County, FL, thieves targeted an auto dealership twice during a single night, stealing and damaging over $130,000 worth of vehicles. The vehicle windows were broken, and lock boxes containing the keys were removed from inside the cars and smashed.

Surveillance footage shows the thieves smashing lock boxes on the ground about two to three times before they came apart, making it easy for the thieves to get the keys and drive off the lot.

Storing keys inside a vehicle, even if the keys are stored in a lock box, is an unsafe and unreliable method of key control. Without proper key control, management is unable to track the movement and locations of keys.

An electronic key control system could have prevented this theft. Rather than keeping keys inside a lock box, you can store them in a secure drawer that only permits authorized users to remove them. An automated key control system provides management and employees with peace of mind and security.

For more benefits of electronic key control, read this post.

Tuesday, September 22, 2015

Don't Get Caught in the Dark During a Power Outage

Stormy skies
Rolling blackouts or brownouts, nearby thunderstorms, transformer failures — there are a number of things that can cause power outages, and most of them are fairly unpredictable. That's why it's important to always be prepared for an interruption of power when it comes to your electronic key control system.

Here are some tips that can help you continue serving your customers even when you're suddenly in the dark.

Use a Manual Override Key


If your machine has a manual override key, it's important to know exactly who has it and where it's kept. In the event of a power outage, the override key should be the only way to access the drawers, preventing thieves from trying to take advantage of your bad situation.

Designate one person as the administrator of the machine who is the keeper of the manual override key. An override key should be stored securely away from the machine but somewhere it can be accessed by the administrator or a manager quickly during an outage. If the administrator leaves the company, make sure you know where the key is and assign it to a new administrator or manager.

Run Inventory Reports


The physical key tags in your electronic key control system shouldn't be labeled. This keeps keys anonymous, so if they are ever lost or misplaced, they can't easily be linked to a specific vehicle. However this also prevents you from matching keys with cars during an outage, which is why it's important to run regular inventory reports.

Inventory reports should provide a list of the keys that are in the drawer along with the keytag ID associated with each one. Having a recent report available is crucial to your dealership's ability to manually track keys during an outage. Due to the descriptive information, an inventory report should be kept with the administrator or manager at all times.

Use an Uninterruptible Power Supply


A backup of the system should be done at least once a day. That's why it's important to connect your system to an uninterruptible power supply (UPS), which will provide emergency power for a short duration in the event of a primary power source failure.

A UPS should provide power to the system long enough that you can run a manual backup and get an updated inventory report immediately after an outage. Running the backup after an outage should be the system administrator's responsibility, and a line of succession should be designated in the event that the administrator isn't available.

To make sure you don't lose any data during a power outage, we've come up with a few tips.

Thursday, August 20, 2015

Five Cars Stolen From Mercedes Dealership

Line of cars
Window-mounted lock boxes did little to stop thieves from stealing $200,000 worth of new cars from a Mercedes-Benz dealership in Fairfield, CT over a five-day span in July.

From July 16-21, the thieves apparently accessed the lock boxes — which were attached to a window to store the vehicles' keys — to steal the keys to five vehicles and then drove the five cars off the lot. The dealership wasn't aware that the cars had been stolen until they were discovered abandoned around Yonkers and Bronx, NY.

If your existing key control practice isn't enough to stop a thief, consider using an electronic key control system that stores keys in tamper-proof cabinets or drawers. Only approved users should be granted access to your key control system by inputting a computer password and/or scanning a fingerprint.

If a key goes missing or isn't returned to the drawer within a specific time frame, how will you know? Manual key control processes can't enforce time limits or accountability, so there is no way to immediately know if a key is missing, An electronic key control system sounds an audible alarm and can send a text message or email notification, allowing you to react quickly to a potential theft.

The Mercedes-Benz store wasn't the only dealership this summer to learn that its existing key control practice wasn't enough to stop a thief. To learn more, read our post "Thief Steals Vehicle at BMW Dealership."

Thursday, August 13, 2015

Why You Should Use Fingerprint Scanners With Your Key Control System

From your cell phone to your child’s lunch line, fingerprint scanners are becoming a popular addition to personal devices and payment technologies. Fingerprint readers allow users to perform functions at the touch of a finger while providing many security benefits as well.

Just as biometric fingerprint technology helps users keep their phone data safe and perform payment transactions quickly, using a fingerprint scanner as part of a key control system can help improve key checkout processes and protect keys. Here are three reasons why.

fingerprint reader
They Improve Security


If you implement a key control system with a fingerprint scanner, you can limit the number of users who have access to keys. System administrators must authorize the addition of a new user, and each time the user logs in with a fingerprint, the system is able to verify the person’s identity, offering greater key security.

They Are Low Maintenance


Research proves that fingerprint accuracy remains persistent over time, unlike other authentication methods. When using passwords, for example, users have to meet complexity requirements and regularly change their passwords. With access cards, managers have to enforce security guidelines like preventing card sharing and retrieving cards from terminated employees.

Fingerprints don’t have to be updated, and because logging in with a fingerprint is time-efficient, users are less likely to try to bypass the login requirements.You might still choose to use passwords and access cards in combination with fingerprints, but having one low-maintenance access method still streamlines the login process and improves security.

They Are Unique


Fingerprints are like snowflakes; there are no two alike. Because they vary from person to person (even identical twins), companies and agencies worldwide use biometric fingerprint technology to identify wrongdoers and improve security. This capability is ideal for businesses using key control systems as well. It is significantly more difficult to forge a fingerprint than it is to hack a password or steal an access card, so you can know exactly who has a key and when it was taken.

For more tips on how to improve key security, check out this post.

Monday, July 20, 2015

Thief Steals Master Key From Retirement Home

Burglar entering homeAn 82-year-old widow living in a retirement home in Burnsville, MN noticed one of her rings lying on the floor of her living room one day. Realizing that something was wrong, she hurried to her jewelry box and discovered that her engagement ring and wedding band from her late husband were nowhere to be found.

A thief had stolen the retirement home’s master key and broken into a tenant's apartment unit, stealing $20,000 worth of jewelry. She was devastated and heartbroken knowing that someone had invaded her home and stolen irreplaceable mementos.

An electronic key control system could have prevented the thief from stealing the master key and also would have given the residents peace of mind and security. By automating the key tracking process, you can require a password, fingerprint and/or key fob in order for employees to gain access to a key.

Not only would this feature prevent keys from getting into the wrong hands, but it would also keep an up-to-date verifiable record of everyone who had checked out a key. If authorized users are aware that their key activity is being traced, they are less likely to access and use keys for malicious reasons.

In addition to giving your residents peace of mind and securing your facility, electronic key control has many other benefits, which you can read about here.

Thursday, July 16, 2015

Thief Steals Vehicle at BMW Dealership

car thiefThe managers of a San Francisco BMW dealership walked in to a rude awakening when they found shattered glass windows and a vehicle missing from their showroom one Monday morning.

During the night, a burglar had broken into the dealership and proceeded to gain access to a locked box where the vehicle key inventory was stored. The suspect then stole a BMW and drove it through the window of the dealership onto the street, where he crashed into a parked car. Among many others, the suspect was charged with auto theft and possession of a vehicle master key.

Keep your keys from falling into the wrong hands by implementing an electronic key management system. Using an electronic process rather than a manual process allows you to set up alerts to maintain accountability over your inventory. These alerts — which can be emailed or text messaged — will also notify you when keys have been taken by an unauthorized user or haven’t been returned within a specified time frame.

By knowing where your keys are at all times, you can reduce liabilities and keep your business safe.

To learn more about keeping your keys secure, read our post, “Businesses’ Keys Stolen by Unexpected Thief."

Friday, July 10, 2015

How to Catch Fishy Miles on Your Fleet Vehicles

Fishing boat
Give a man a fish and you'll feed him for a day. Give a man a company car and he'll rack up extra miles on the way to a weekend deep sea fishing trip.

Fishy miles — or rather mystery miles — can be a major headache for companies with vehicle fleets. While employees' reasons for unauthorized use of company vehicles usually aren't as extravagant as weekend fishing trips in search of Jaws, the extra miles employees put on poorly managed fleet vehicles can result in increased operating costs and decreased vehicle life spans.

In honor of Shark Week coming to a close, here are some ways you can reel in would-be adventurers and keep fishy miles on your fleet vehicles from reaching oceanic proportions.

Limit Key Access


Keeping track of your fleet vehicles should start with knowing who has keys and when they have them. An electronic key control system should not only store keys in a secure drawer or cabinet but also offer multiple access levels to limit who can take what keys. It should also require employees to log in, scan a fingerprint or swipe a card to gain access to keys.

Receive Reports on Key Activity


In the same way correctly reporting miles is crucial to effective fleet management, getting reports on key activity is an important aspect of managing your fleet's keys. An electronic key control system should keep automatic records of when a key was checked out, who took it and how many miles a vehicle had at checkout and check-in. This sort of reporting provides an audit trail that protects your organization from liability.

Use System Alerts for Added Security


You need to know immediately if an employee tries to take a fleet car without proper authorization. When the employee attempts to access the system or a specific key, an electronic key control system should alert you by sounding an audible alarm and/or sending you a text or email. Alerts allow you to react quickly and keep the fleet under control.

Not convinced that your employees might misuse company vehicles? Read our post "What an Unconventional Bank Robber Can Teach Us About Fleet Management."

Wednesday, July 1, 2015

Secure Your Keys During Fourth of July Festivities

Fourth of July weekend is the perfect time for friends and family to come together and celebrate the red, white and blue. And with the holiday happening right after the summer solstice, the Fourth of July is the perfect mark to start the summer season — one of the most vulnerable seasons for businesses. During the summer, there’s an average crime increase of more than 20 percent around the nation.

To make sure mishandled or misplaced keys don’t play a role in security or safety breaches while you’re enjoying a backyard barbecue or fireworks show, follow these tips.

FireworksHave Employees Return Checked-out Keys They Don’t Need


If using an electronic key control system, run a report to see what keys are checked out, who checked them out and when employees who have keys checked out that they should return keys to the key system by a specified time. No summer employees or temp workers should have keys checked out over the holiday while the business is closed.

Remind Employees of Key Use Protocol 


If any employees need to use company keys over the break (a long-term issue office key or the key to a company vehicle, for example), remind them to never leave the keys unattended during Fourth of July celebrations. One misplaced or stolen key could lead to expensive re-keying costs or stolen assets.

In addition, if an employee will have a company vehicle over the holiday, reiterate that they should not operate the vehicle while under the influence. Instead, they should use a designated driver and arrange to use an alternate vehicle if the driver is not authorized to drive the company car. Encourage them to exercise caution around other drivers as well. With an average of 542 fatalities per year, 45 percent of which involve alcohol, Independence Day is the third most deadly holiday for drivers, following Labor Day and Thanksgiving.

Enable System Alerts 


Enabling system alerts can provide managers with peace of mind while they’re participating in Fourth of July festivities. Audible system alarms can help deter a person from attempting to access a key they’re not authorized to have, and text alerts can immediately notify managers that there’s been a system security breach.

How are you keeping your keys safe this Fourth of July? Let us know in the comments!

Tuesday, June 23, 2015

Learn How to Keep Your Tenants and Property Safe at NAA 2015

Keys in a doorLas Vegas is a city that knows all about keys. Casinos, banks, businesses, apartments — it's a town that needs to keep things secure. As such, there's no better place to learn about how key control can help your property be safe and secure for your tenants.

KeyTrak will be in attendance at the National Apartment Association (NAA) Education Conference and Exposition, which will be June 24-27 at Mandalay Bay Resort and Convention Center in Las Vegas. We will be demonstrating our electronic key control systems that can keep your keys secure while streamlining property management tasks.

We're excited to show how the KeyTrak Multifamily Plus systems alert tenants via email when a key to their apartment has been checked out, integrate with property management software such as MyBuilding.org to keep tenant information up-to-date, and even track employee work schedules and tenant packages.

For more information about KeyTrak's attendance at NAA 2015, visit our website. We will be in booth #1637.

Thursday, June 18, 2015

Electronic Key Control’s Importance in Prisons

Prison KeysDue to the high level of liability prisons could face if something goes wrong, it’s essential that prison owners do everything in their power to keep their facilities highly protected. One way to maintain security is to invest in a method of key control that's more secure than a manual process. Here are three of the most important practices when implementing key control in your prison.


Keep Keys Secure


Manual methods of key control that involve handwritten logbooks or pegboards aren't as effective for restricting access to keys and maintaining an audit trail. Rather than relying on manual key control, consider using an electronic key control system.

Electronic key control provides higher security than manual methods. An electronic system creates an automatic verifiable audit trail that records information about who checked out a key and when. This creates a more safe and organized facility while also enforcing employee accountability.

Utilize a Total Lockdown System


With a pegboard or loosely secured cabinet, there's no way to make sure each employee only takes one key at a time. Prisons are high-level security facilities, so don’t take a chance with your key inventory by leaving it open to unauthorized users.

Consider a key control system that offers total lockdown security so only approved users can have access to certain keys. With this system, an authorized user is only allowed to take the key they’ve requested while all other keys are locked into place. By limiting the number of keys employees can take, you reduce the risk of keys falling into the wrong hands.

Receive Alerts


With manual key control, there are no alerts for overdue or missing keys. You won't realize that a key is not in its proper place until you physically count how many are in your inventory. By then, it could be too late to avoid a costly security breach.

However, maintaining supervision of your key inventory at all times can be a challenge. To help you keep tabs on your keys even when you're not on-site, an electronic key control system for your prison can send system administrators automatic email or text alerts if a key has been checked out for too long or if a user tries to take a key they're not allowed to access.

Make sure your prison has the proper key control security in place to avoid dangerous consequences. For more tips on how to account for all your keys, check out this post.

Thursday, June 4, 2015

Businesses' Keys Stolen by Unexpected Thief

Woman arrested
Sometimes the people targeting your keys are the people you least expect. A 70-year-old California woman posed as an unassuming visitor at several Palo Alto businesses before stealing keys with the intention of returning to burglarize the businesses later. It was after one of those return trips that the woman was finally caught — and in possession of about 80 keys to local businesses.

In March, Trinity Lutheran Church's alarm system was triggered shortly after midnight and a surveillance camera captured footage of an elderly woman inside. After being arrested, the woman admitted to police that she had been in the church that night and had taken money from there in a separate robbery in February. She was also in possession of documents from a Los Altos pre-school and police said she had recently attempted to pawn two stolen guitars, one valued at $5,000.

The thief might not have seemed threatening on the surface, but you never know who could be targeting your business. That's why it's crucial to know where your company's keys are at all times, keeping your business and your employees safe. Consider using an electronic key control system to manage your assets and keep thieves at bay.

An electronic key control system that logs who took the keys and when should deliver reports and alerts to your computer or phone when a key is either taken by an unauthorized person or hasn't been returned within a specified amount of time. This keeps your employees accountable and allows you to react quickly if something does go wrong.

To learn more about the costs of losing your company's keys, read our post "Majority of Phoenix Fire Department's Keys Go Missing: 9,000 Businesses at Risk."

Wednesday, May 27, 2015

String of School Bus Thefts Reveals Lack of Key Security

School bus on road
Several accounts of stolen school buses have been cropping up in the news recently. While the circumstances around the thefts are unique and unsettling in their own way, they have two things in common: None of the thieves were authorized to be driving the buses, and all of them used keys to steal the vehicles.

So how were the perpetrators able to gain access to the keys in order to steal the buses? Let’s examine a few of the incidents.

Woman Tries to Swim to Canada After Stealing Bus


In early May, a woman stole a school bus from a Washington school district. She had gotten 70 miles away before her erratic driving in Blaine, PA instigated a police chase. The pursuit culminated with the woman crashing the bus through a harbor-side parking-lot barrier and into a tree. Abandoning the bus, she dove into Boundary Bay and began swimming away. Police caught her right before she reached Canadian waters.

After interviewing the woman, police determined that she was not an employee of the school district from which she took the bus. Somehow, though, she had obtained the key to the vehicle. Unfortunately, no one knows how, as the school district reported that its drivers and personnel were all accounted for.

Sex Offender Uses Stolen Bus to Attempt to Pick up Children


One April morning, a Utah father was surprised when a new school bus driver pulled up in front of his house. After talking to the man behind the wheel, the father sensed that something wasn’t right — and for good reason. The driver was, in fact, a convicted felon and was arrested shortly after attempting to pick up a different child. The convict had found the bus parked at the home of a substitute driver with some valuable items inside: the keys, directions to bus stops and a list of student names. The regular driver was supposed to have picked up the bus later.

Teens Crash Stolen Buses


In Tennessee, two separate groups of teens stole school buses from two Nashville schools in the same week. The first incident involved three teens stealing an unlocked bus in which the previous driver had left the keys. A few days later at a separate school, two teens allegedly noticed the keys inside an out-of-service bus and took it for a ride. In both cases, the buses were damaged after striking utility poles.

Intoxicated Couple Takes Bus on Drunken Joyride


During the early hours of a weekday morning, an intoxicated man and woman entered a Maryland school district’s bus lot, where they found a key in the glove box of one of the buses. They took the vehicle on a dangerous joyride, which ended when the bus struck an electrical tower and crashed into the woods. After the theft, school officials reported that the driver assigned to the now-damaged bus still had her key. It turned out that the key in the glove box had been left there by a former driver.

Lessons Learned


What’s noteworthy about these stories is that except for the possible exception of the bus stolen from the Washington school district, the keys were left inside each vehicle, giving the thieves easy access to them. The rising number of school bus thefts is a prime example of why you should secure keys, implement a process to create a verifiable audit trail and educate employees on the ramifications of leaving keys unattended.

As a result of the thefts, most of the school districts experienced monetary damages (all but one of the stolen vehicles were crashed). In addition, the schools were forced to do damage control for their reputations and potentially breached the trust of the community, particularly in the case of the school that had a bus stolen by a sexual predator. And had there been any deaths or injuries involved in these incidents, the districts could have faced lawsuits as well.  

For more about the role of key control in school security, read this post

Friday, May 15, 2015

Small Dealership Has Entire Inventory of Keys Stolen

Used cars
A small used car dealership owner in Grand Island, NE woke up to one of the worst Christmas gifts imaginable one morning late in December. During the night, thieves had accessed the dealership through an unlocked bathroom window and stolen every set of keys — 42 in total — before taking a 2001 Ford Taurus and a 2001 Dodge Ram pickup from the lot.

The thieves returned the next night and took a 1997 GMC pickup. Within a week, all three vehicles were recovered along with half of the stolen keys, but the dealership still faced the liability and inconvenience of not having the keys to the rest of its inventory. Without the keys, the dealership was limited on what vehicles it could sell from its lot.

An electronic key control system could have not only kept the dealership's vehicles safe but also given the owner the peace of mind that he would be able to continue business as usual in the event of an attempted robbery.

To keep keys out of the wrong hands, dealerships should consider using an electronic key control system that uses secure drawers that can only be accessed by approved users via a password, biometric fingerprint scanner or key fob.

Ideally, the system should also have a full range of reports as well as the option for authorized users to monitor the system anywhere, anytime using a standard Internet connection. This capability allows users to see when keys were checked out and who took them even when they're not at the machine.

Learn more about keeping your dealership's assets secure from our post "Tighten Your Dealership's Key Control to Help Secure Your Vehicles."

Tuesday, May 5, 2015

Burglary Ring Targets Property Offices for Master Keys

Home robberyMaster keys are golden tickets to thieves. Whether at hotels or apartment complexes, thieves have repeatedly targeted master keys to gain access to multiple rooms, apartments or condos.

A group of thieves had those lucrative prospects in mind when they broke into several apartment and condo offices around Tacoma, WA to steal the properties' master keys and use them to access residents' homes and mailboxes throughout the first three months of 2015.

The thieves also stole rent checks from the offices along with personal documents, tax returns, credit cards, checks, driver's licenses and bank statements from the homes and apartments. Police had identified more than 50 victims at the time of making three arrests connected with the burglaries in early April and said the group was responsible for hundreds of robberies.

Keep your master keys safe with an electronic key control system that protects your property's keys in a secure drawer or cabinet. This allows you to enforce authorization methods, such as providing a password or a fingerprint, to access keys. Every transaction by the user should be logged and recorded in reports so you know exactly who has checked out keys and when they took them.

As an extra layer of security, consider a system with a built-in or attachable camera that can take pictures or record videos of anybody attempting to access the system. This will enforce accountability on authorized users while simultaneously discouraging unauthorized access.

An electronic key management system can also help you with day-to-day functions in your property's office such as tracking packages, prioritizing and tracking work orders and entering prospect and resident data into your records.

An electronic key control system can do more than keep thieves at bay. To learn more, read our post "The Everyday Advantages of Apartment Key Control."

Wednesday, April 29, 2015

Police Recover Three Stolen Cars After Dealership Break-in

When a sheriff's deputy discovered shattered glass and several key fobs scattered on the floor of an Oregon dealership in March, it was a nightmare scenario for Buick GMC of Beaverton. Three cars and several key fobs had been stolen.

Pegboard with keysA deputy pulled over a 2015 GMC Yukon for a suspected DUI the morning after the theft and found several key fobs and a dealership sales sticker in the vehicle.

The discovery led to the investigation of the dealership and the realization that the car had been stolen along with a 2014 Jeep Cherokee and a 2015 Chrysler 300. The Cherokee was recovered in another suspected DUI stop the same morning and the 300 was soon found abandoned at a construction site.

Limit your liability and keep your keys from falling into the wrong hands during a break-in by implementing a secure method of key control, such as an electronic system.

An electronic key control system allows keys to be tagged and added to secure drawers or cabinets as soon as the vehicles arrive on the lot. Access can be controlled with computer passcodes, a biometric fingerprint scanner and/or a proximity card reader. Alerts can be sent immediately to a cell phone or email address if there is an unauthorized attempt to access the keys.

Find out more ways you can keep track of your keys with an electronic key control system from our post "Do You Know Where Your Keys Are?"

Wednesday, April 22, 2015

[INFOGRAPHIC] Common Password Mistakes

Could a hacker figure out your employees' passwords? Just as it's vital to create secure passwords online to protect their personal information, it's important to create a secure password for your business systems accounts. In the infographic below, GCFLearnFree.org has put together a list of the most common password mistakes people make.


By creating secure passwords, you can reduce the likelihood of unauthorized users accessing your accounts. To make hackers' jobs even harder, consider combining passwords with an additional login method, such as biometric fingerprint authentication. How do you encourage your staff to avoid password pitfalls? Let us know in the comments below!

Monday, March 23, 2015

The Top Four Key Control Reports You Should Be Running

Report buttonNow that you have wisely implemented an electronic key management system to securely store your business's keys, it’s time to take full advantage of your investment.

Below are four of the most important reports you should be running on a regular basis.

Transaction Report


What it is: This report lists the details of each transaction performed in the system. The report shows who took which keys, why the keys were checked out, what time the keys were removed and if/when they have been returned.

Why you need it: With a verifiable real-time audit trail, it's easy for management to hold employees accountable.

Checkout Report


What it is: This report displays a list of all keys checked out, as well as the reason for the checkout.

Why you need it: This report is useful for eliminating end-of-day worry by detailing which keys are currently checked out by each user.

Overdue Report


What it is: This report includes a list of all keys that have been issued to employees and are overdue for return.

Why you need it: It's essential for management to see which keys are missing and should have already been returned.

Access Level Report


What it is: This report displays a list of authorized users and their access level assignments.

Why you need it: This report helps management monitor their employees’ access to keys of various levels of importance.

Are there other reports that you use to make the most of your electronic key management system? Sound off in the comments!

Monday, March 16, 2015

Tighten Your Dealership's Key Control to Help Secure Your Vehicles

Every business owner dreads the news that their business has been burglarized. Unfortunately one dealership owner in Roscommon County, MI received this news when two brothers committed back-to-back burglaries at his used car dealership.

lot of carsThe boys broke into the dealership and gained access to keys, which enabled them to steal several vehicles and take them for joyrides. After repeatedly crashing the cars into each other, the younger brother got trapped underneath one of the cars and had to be airlifted to a hospital for treatment.

The dealership could have prevented the thefts and reduced liability with stronger key control procedures. Keys should be stored in a secure cabinet or drawers, preferably electronic, so dealers can control who has access to keys. By setting up access levels, selecting authorized users and implementing key alerts, dealers can tighten the security of their assets while creating a more organized environment.

To determine whether or not you need to update your key control, read our post “Are You Adequately Securing Your Dealership's Keys?

Monday, March 9, 2015

Stolen Keys Lead to a Series of Police Chases

Car chase
A set of stolen keys has been a thorn in the Wentzville, MO police department's side for weeks after the car the keys belonged to has been involved in at least six police chases since the theft.

The suspect entered Century Dodge Chrysler Jeep on February 14 and asked to test drive a gray 2009 Pontiac G8. After a brief wait, the suspect took the keys and stole the car off the lot.

To avoid key thefts, it's important to maintain control of your dealership's keys at all times. An electronic key control system can limit key access to only authorized users, requiring employees to log in by entering a passcode, swiping a proximity card or using a biometric fingerprint scanner. This will keep unauthorized users, even within your company, from reaching keys that they shouldn't have access to and will keep your assets safe.

Once the key is beyond the security of its drawer, text and email alerts give you an added level of protection and can improve your response time to a theft. If a key isn't returned to the drawer within a specified window of time, you will receive an alert on your phone or computer.

Want to know more about protecting your lot? Here are some things we learned from dealership vehicle thefts in 2014.

Tuesday, March 3, 2015

Can You Account for All of Your Keys?

keys left on a deskAll of your keys are securely stored in your electronic key management system. You’ve set up authorization levels for your employees. Every employee has been trained on your key control procedures. But are you absolutely sure all of your keys are accounted for? 

You’ve put in a lot of time and effort into securing your keys. Here are a few things you can do to make sure it hasn’t been in vain.

Take Advantage of System Reports


If you’re going through the expense of using an electronic key monitoring system, you should be running reports to make sure all your keys are always accounted for. Running reports is a quick way to find out what keys are checked out, who checked them out and when. The most efficient way to keep a handle on your keys is to set up reports to automatically run at an interval that is convenient for you, such as at the end of each day.

Stay Alert


Even though your employees have been trained on the key-in and key-out procedures, you need to ensure that your staff is following protocol. Choose a system that offers the option for text or email alerts. You can receive immediate alerts on any phone number or email you choose if a key is overdue, someone attempts to log on to the system with someone else’s password or if someone takes an unauthorized key.

Get Your Keys Back


Every business has some turnover. If former employees neglect to return issued keys, your business becomes vulnerable to theft and other crimes. In October 2014, a Maryland couple was able to steal and heavily damage a $106,000 school bus because a spare set of keys was left in the glove box by a former driver.

Taking advantage of both system reports and email or text alerts can help you avoid this costly scenario by reassuring you that all outgoing employees have returned any issued keys or assets.

What else are you doing to account for your keys? Let us know in the comments!

Wednesday, February 4, 2015

Key Control Best Practices for Colleges and Universities

University CampusColleges and universities are often responsible for keeping track of hundreds (sometimes thousands) of keys. Student dormitories, classrooms, faculty offices and laboratories all have keys that need to be managed.

Below we have outlined four best practices to remember when implementing your college or university’s key control policy.

Store Keys Securely


Office drawers, pegboards and an unmonitored lockboxes are all methods for storing your school's keys. But are these methods secure? The answer is a resounding no. Keys could be easily stolen by anyone who gains access to the area in which they are contained.

Instead, consider storing keys in a tamper-proof electronic key management system. This will greatly reduce the chance for key theft and enhance the overall security of your keys.

Establish Access Levels for Users


Securely storing your college or university’s keys is only the first step in key management. Do you want every user to have access to every key in your system? For instance, would an English professor need the chemistry lab key?

Establishing access levels ensures that users can only take keys that are essential to their job functions. To enforce access levels, consider an electronic key security system that requires users to enter a unique password or scan their fingerprint to retrieve keys. This non-replicable access information ensures that only authorized users can take certain keys.

Keep an Accurate Log


One of the pitfalls of using a pegboard or lockbox to manage keys is that transactions are recorded in a manually updated log. The problem with this method is that it’s difficult to enforce the proper checks and balances for checking out keys. If employees do not sign out or sign in the keys they use, locating the unaccounted-for keys and updating the log becomes an administrative headache and, even worse, a liability for the campus.

To alleviate administrative challenges and reduce your campus’s liability, implement an electronic key control system that provides a verifiable audit trail of key activity. Choosing a system with software that captures a video each time a key is checked out will deter deliberate key theft.

Set up Alerts


With manual key control processes, how do you hold users accountable for key usage? How do you know if a key is missing? There’s no way to know if a key hasn’t been returned until that key is needed again, nor is there a way to know if an unauthorized user attempts to access a key.

Solve all of these issues by setting up alerts on your electronic key management system. Alerts can immediately notify system administrators when keys have not been returned or a user attempts to take a key to which they do not have access.

Have some best practices that your college or university uses with its key control policy? Let us know in the comments!

Tuesday, January 27, 2015

What Do 2014 Dealership Vehicle Thefts Reveal About Key Control?

Woman dangling keys out of car window
In 2014, more than 180 unique vehicle theft incidents affected dealerships throughout the U.S. We track these types of incidents in the news, so we heard about several of them as they occurred.

Toward the end of the year, we wanted a comprehensive look at how dealerships were being affected by theft incidents and how much of an issue inadequate key control practices are. So we did some informal research into dealership thefts involving vehicles (we didn’t account for stolen tires, equipment, etc.). Our data is taken from published news stories and police blotters.

Here are some of our observations:
  • States with the most unique incidents: California and Florida
  • Most active months: September-December
  • Average cost of reported incidents: $80,846
  • Most expensive incident: Over $1 million
  • Most vehicles stolen at one time: 9
  • Average number of vehicles stolen: Two
  • Percent of incidents involving stolen keys or keys left in ignition (as opposed to vehicles stolen during test drives, etc.): 41 percent of incidents where the method of theft was reported
  • Percent that were inside jobs: Up to 4 percent

(NOTE: Monetary figures, vehicle counts and incidents involving stolen keys are based on the total number of incidents in which this information was available, so our calculations are modest. The actual numbers are likely higher.)

The Takeaways

As we move into 2015, there are a few key insights you can take away from last year’s bouts of vehicle theft: 
  • Do your research. If your area has a high vehicle theft rate, make sure your vehicles and keys are secured, particularly if you sell a commonly targeted make or model.
  • Be aware of when theft is most frequent in your area. You should always exercise sound security practices, but extra precautions might be necessary around times when crime activity is high.
  • Keep your employees accountable. Employees aren’t always responsible for theft. However, if they were the person who handed the keys over to the thief (as in cases of identity theft or identity fraud), they can provide vital information about the circumstances surrounding the theft. Having a verifiable audit trail showing who checked out a key will help you expedite this process.

To see if you’re putting your inventory at risk, read our post “Are You Adequately Securing Your Keys?

Monday, January 19, 2015

Multifamily Key Control Systems: Best Practices for Maintaining Residential Data

By Mark Briles, KeyTrak Sales Support

The last thing you want as a property manager is to find out that your key management system is being misused or improperly maintained. Managing residential data within the key control system is key to ensuring audit trails are up to date and accurate. To simplify the process of maintaining your key control database, use the guidelines below.

Determine the Events That Trigger Database Updates


Stack of boxes
The first step to keeping your key control database current is to determine what events typically trigger updates in your property management system (e.g., when a resident moves in or out, changes their name due to marriage or divorce, purchases a new vehicle or starts working for a new company).

It’s extremely important that the information in your key control database mirror the data in your property management system. If a key control system report is found to be inaccurate even 1 percent of the time, your business can be negatively impacted. Here are a few specific examples of scenarios in which having up-to-date data is important:

  • Your key control system sends email notifications to residents when keys to their apartments are accessed. Resident files must be updated in the key control system regularly in order to make sure you have current email addresses for each resident.
  • Your business periodically conducts audits of the key control database. For the audit to be effective, residential and key usage data must be accurate.
  • Your key control system uses package tracking software that sends residents email notifications when their packages are delivered. System data needs to be up to date to ensure emails are sent to the correct resident. Otherwise, packages might not get delivered correctly or on time.


Sync Database Updates


Visual representation of data systemNext you should assess whether or not you need to streamline the update process, especially if your property managers are spending too much time updating residential data and key control reports are becoming less accurate.

To sync data, see if your property is able to network your key control system to your management firm’s local area network (LAN). Some key control companies can facilitate this process through integration software that automates the residential database file update.

If networking isn’t possible or is too complicated, your key control provider should also offer the option to use external media such as thumb drives to mass import residential data from your primary database to the key control system.

Create a Written Policy for Updating Your Key Control System


Once you establish the types of events that trigger database updates and decide on a method for syncing data, create best practices documentation that addresses proper maintenance of the key control database.

When it comes to managing your residential databases, remember that simpler is better. Each of these steps exists to help you reduce the time spent and errors made while updating and maintaining key control data.

For more multifamily key control best practices, download our white paper "Six Common Key Control Mistakes Property Owners Make."

Tuesday, January 13, 2015

Electronic Key Control: What Property Owners Should Look For — Part 2

In Part 1 of this series, we discussed why it's important for you to make sure your multifamily key control system includes remote management capabilities and uses passive data collection methods. However, in order for you to have an optimal experience with electronic key control there are a few more things you need to look for.

Software Flexibility 


As your property management needs evolve, you want to have the freedom to use the software of your choice with your key management system. 

Abstract techno background
Some systems come with proprietary residential portal software, which can be convenient — as long as you’re satisfied with the software. In case you decide to switch to another type of software, however, you'll want to make sure the key control system is compatible with third-party programs.

Also be aware of any additional charges associated with the software you use (e.g., a per-door fee per month, which can become costly for large buildings).

Integration Capabilities


If you need to use your key control system along with a property management system, be familiar with what integration capabilities are available to you. For example, is the integration limited to simple functions such as emailing a resident when a key to their apartment has been checked out, or does it fully sync key data with the property management system's data? A full system integration is crucial for cutting down on manual data entry requirements and discrepancies between databases.

Support and Installation Options


Wrenches and hardware on metal surfaceMake sure you know what support options are available to you beginning with installation. Some key control providers offer complete on-site installation, while others only offer installation in major metro areas or require self-installation.

To make sure your keys are continuously protected after the system is installed, make sure you have support resources at your disposal to keep the system up and running properly. Find out the answers to the following questions:
  • Does the provider require a maintenance agreement? 
  • How much is it? 
  • What does it cover? 
  • Does the vendor provide support directly or outsource to a third party? 
  • What are the support hours?

Knowing up front what type of support you'll receive will help you avoid unpleasant surprises down the road.

Electronic key control is a must-have for your property, but evaluate your options carefully. It's vital to select a system that meets your needs, but it’s equally important to make sure you’re working with a vendor that can help you get the most out of your investment. For more tips on selecting a key control vendor, check out this post.

Friday, January 9, 2015

Smart Key Control Can Give Your Airport a Lift

business woman in airportIn recent years, technological advances in airports such as security identification display area (SIDA) badges, biometric identification and Advanced Imaging Technology have made it clear that increasing security is a major priority.

While these security measures make it possible for management to place controls on customers and employees, the standard key still plays a role in the aviation industry and must be secured to avoid unauthorized use. Here are a couple things you can do with an electronic key control system to tighten your airport's internal security.

Secure Equipment and Tools 


From frost removal to repairing runways, there are several important tasks maintenance employees are responsible for completing. These routine job duties require expensive equipment, which should be locked when not in use.

Locking down equipment should be supplemented by securing the corresponding keys. To ensure your assets are secure, use an electronic key control system that will safely store keys and only allow access to authorized staff. By doing so, you can be sure that your airport's equipment is tightly secured.

Require Authentication to Access Keys


Securing keys is only one of the necessary steps in creating a safer and more organized environment. The next step is making sure only authorized users can access keys. To do so, set up an authentication process. An electronic key control system will allow you to implement a method of authorization before it unlocks and provides access to the keys.

There are several methods of authorization you can use: a fingerprint, a passcode or even an employee's SIDA badge. Since no two fingerpints are alike, this is perhaps the strongest form of security. But to strengthen it even further, require multiple forms of identification for the system to unlock. For example, an employee may have to scan a fingerprint and SIDA badge before the system allows access to the keys. This will help ensure facility keys don't fall into unauthorized hands.

Although airports are constantly tightening security measures for travelers, they still need to implement strict security practices for employees. Check out this post to learn more about the layers of security key control offers.