Wednesday, October 25, 2017

How Key Control Reduces Employee Risk in Prisons

Correctional officer holding keys
With prisons struggling with overcrowding, it may seem reasonable to hire more correctional officers to help maintain the security of your facility. However, due to the stressful and demanding nature of the position, hiring new officers may not solve your security problems. In fact, as a result of understaffing, new employees are less likely to be vetted and trained properly, which can result in human error, unsafe work conditions and even corrupt behavior.

Correctional officers are responsible for controlling facility keys, equipment and weapons, making it crucial that they be held accountable. If these items are lost, misplaced or stolen due to a negligent or stressed-out worker, it could be disastrous for your facility. Consider the case of an Australian prison that saw a prisoner steal a set of unattended keys from a staff area as he was being released. The keys were not discovered missing until the next day and required 28 locks to be changed.

One way to help reduce employee risk in your prison is by investing in a secure method for managing your keys. An electronic key control system can create an automatic record of keys checked out by employees, in addition to alerting an administrator by text message or email when keys are not returned. This promotes accountability among your employees while also keeping you informed of the status of your prison’s keys.

As prisons require a higher level of security than most organizations, limiting key access to approved users should be a priority. A key control system that provides total lockdown security can lock keys in place to prevent users from taking keys they shouldn’t. Limiting access to keys can also help cut down on employees handling more keys than necessary, which in turn can help prevent lost or stolen keys.

Are you confident your prison keys aren't being misused?

Tuesday, October 10, 2017

Avoid a Campus Nightmare by Taking the Right Safety Measures

Slippery Rock University in Pennsylvania
Photo from The Clio
Three weeks ago at Slippery Rock University in Pennsylvania, former student Cody Delusio used a master key to enter a sorority house, impersonating the sorority's new resident director. The students in the house immediately had suspicions of his intentions and called the campus police. As the officers were on their way, one of the sorority members added Delusio on the social media app Snapchat, which has a new feature that displays your friends' locations. Later in the evening, the police were able to track down the trespasser's location.

Fortunately, Snapchat saved the school's reputation and saved the girls from danger. But what if none of the students had thought to befriend the intruder to track his whereabouts? What if he had other sorority houses' master keys? The story could have ended very differently.

When keys end up in the wrong hands, you jeopardize not only your campus safety but also the reputation and brand image you hold. To uphold the safety and reputation of your campus, you must ensure you've taken reasonable steps to secure your campus. One way to do this is to implement an electronic key control system.

With an electronic key control system, you can:
  • Increase student and resident safety
  • Reduce liability
  • Avoid rekeying costs
  • Prevent a negative reputational image
Want to learn more about how to secure your campus? Check out this blog post.

Monday, October 2, 2017

How Electronic Key Control Helps Combat Dealerships’ Top Challenges

Car keys with money
It’s tough finding the budget to prioritize all your dealership’s challenges, from employee retention to customer satisfaction to compliance. However, even if you do invest money in one of these areas, there is a common denominator that could be worsening each of these challenges and putting your investments on the line. That denominator is key control.

Consider the role key control plays in the following three areas.

Employee Retention


For many employees — especially salespeople and service advisors — time is money. Anything that extends the sales process longer impacts their earning potential. Unfortunately, only 49 percent of business owners are taking advantage of business process automation. Dealership employees are often required to perform manual tasks such as filling out key control logs. To save time, employees tend to take a key without completing the log. If anyone else needs that key, they have to spend time searching for it.

When your employees have to cope with longer processes, they have to deal with more frustrated customers, which can increase the employee’s stress level. These factors alone are enough to cause them to look for another job. A 10-point increase in turnover will cost you around $50,000 annually.   

Electronic key control systems offer features that allow employees to do their jobs more efficiently, including CRM integration, electronic key log updates and work order tracking. These capabilities increase employees’ earning potential and reduce frustration, making them want to stick around longer.

Customer Satisfaction


When you’re constantly onboarding new associates, it’s difficult to prioritize customers. Turnover not only creates a lack of continuity for customers, it also creates a breakdown in processes. New associates are more prone to mistakes like misplacing keys or failing to update a key control log. These errors force other staff members to take longer serving customers, which makes a negative impression on the consumer — especially in the sales department. When customers are buying cars, satisfaction is at its highest within the first 90 minutes on the day of purchase. That number begins declining once time spent goes beyond the 1.5 hour mark. Every minute counts.

Incidentally, after you’ve implemented tools to make employees happier (like CRM integration, automatic key logging, work order tracking and more), they’ll be more motivated to meet customers’ needs. Your customers will also appreciate not having to wait while sales reps and service advisors track down keys.

Compliance


Retaining employees and keeping customers happy is even more complicated when you throw compliance challenges into the mix. Improper key control methods and inadequate audit trails have significant compliance implications. For example, the FTC Commission’s Safeguards Rule requires you to store records containing sensitive customer information in a place where they can be locked when unattended. File cabinets, desk drawers and offices are also required to be locked securely.

Seventy-one percent of breaches at small to midsize businesses are caused by employees or on-site security weaknesses. That’s why it’s important to know who has access to areas with confidential information. If you do experience a data breach, it will cost you an average of $141 per record. On top of that, 84 percent of buyers won’t return to your dealership.

When the audit trail is consistently updated every time a key is removed or returned, you can rest assured that keys are not being misused, which helps protect your inventory and the areas where restricted information is stored. A system with security alarms helps prevent unauthorized or undetected key usage. If an alarm is triggered, you can act quickly and reduce your chances of a costly physical security breach.

These challenges don’t have to define your dealership. Fight them head on by addressing your key control first.