Tuesday, March 17, 2020

Three Reasons Your Assisted Living Facility Needs Key Control

Man in wheelchair with nurse
If your parents or grandparents moved into an assisted or senior living facility, what level of care and safety would you want them to receive? You shouldn't go to bed at night worrying about an employee of the facility using their access to steal from your family members.

Yet, we repeatedly hear stories in the news about assisted living employees taking advantage of our loved ones.

Take, for example, the employee at an Alabama senior living facility who was charged with stealing drugs and other items from the facility. Or the employee at a Texas senior living facility who misused a key to access a resident's room and steal cash. At the Texas facility, the family wasn't notified of the theft and an arrest wasn't made until three months later!

Elder abuse is a serious crime, but as you can see, some facilities still fail to provide residents the level of safety and security they deserve. When you can't hold your employees accountable for their access, you put your residents and your business at risk.

Here are three reasons your facility needs better key control.

Managing Your Reputation


In an age where everybody has a smartphone and a social media account, how the public perceives your facility is incredibly important. Don't fall for the idea that the elderly don't have smartphones or use them to talk about their experience on social media — many do! Even if they don't, they will certainly complain to relatives, who will take to social media and review sites to vent their frustrations.

If your employees are abusing their access or your facility isn't safe, the internet is going to hear about it. Key control isn't simply about keeping keys secure. It helps you provide a safer and more secure living experience. Using an electronic key control system that automatically tracks access will hold your employees accountable and ensure that keys are returned promptly. Such systems should also be capable of notifying those smartphone-using residents or a family member when a key is checked out, giving them peace of mind and the knowledge that you respect their property.

Reducing Liability Risks


When something goes wrong at your facility and you can't hold your employees accountable, residents will hold your business responsible. An employee might be arrested for stealing from a resident, but the lawsuits will follow if you didn't do enough to prevent the employee from abusing their access.

You must take steps to better control your keys and track employee access to residents and their rooms. Manual access logs are often rife with errors or ignored outright, and keys left on a pegboard are not much more secure than leaving them on a desk. An electronic key control system will give you a verifiable and accurate audit trail, helping you reduce risk and know exactly who is responsible for a key at any given moment.

Keeping Up With an Evolving Industry


The landscape of senior and assisted living is evolving, giving people a number of options outside of traditional nursing homes. It's more important than ever for your facility to provide top-notch service and be a safe and secure place for your residents to live.

The industry has recently seen the growth of home healthcare options, as well as the emergence of multi-generational housing, senior-friendly neighborhoods, and senior cohousing. While you provide an important service to our society's elderly, the reality is it is still a business and you must remain competitive with the variety of options available. When you make your facility a safe place to live with employees who care about your residents and respect their property, you'll be able to set yourself apart.

Don't the residents of your assisted living facility deserve the same level of care and safety you'd want for your own family members? The industry is changing, and it's time to step up to the plate for all your residents. Take a look at our eBook "5 Steps to Make Your Facility More Secure" to learn more about key control.

Tuesday, March 10, 2020

How does your dealership find value in tools that don’t directly generate revenue?

Price vs. value scale conceptIf you spend $1,000 on training and it helps your sales team generate an extra $2,000 in revenue, most people would agree that the training was a good investment.
There are a lot of tools, services, and other investments your dealership can spend money on that will have obvious returns. There’s training, marketing, salaries, dealership management systems. You can usually correlate such investments to sales figures, reinforcing why you made the investment – or why you shouldn’t have.

But what about those things you pay for that don’t have an obvious ROI?

For example, consider the new coffee maker you purchased for your service lounge. Can you put a dollar figure on the ROI of a new coffee pot? Probably not. But it does have subtle value to your dealership.

Like a mini-fridge stocked with bottles of water, that coffee maker gives your customers an extra little perk — pun not intended — for spending their time and service dollars with you. This improves their experience and their perception of your dealership, making them more likely to return for future service or even to buy a car.

Consider also your employees who get their day started with a little coffee. That coffee maker helps them attack their day feeling more alert, efficient, and productive. That’s a win-win for your staff and the dealership.

As dealership profit margins tighten and you look for ways to cut costs, you might look to avoid purchases of tools, services, and other items that don’t directly affect your revenue. However, while making healthy budget decisions is always a smart move, you should consider what such purchases would mean for your dealership.

Here are some questions you should ask yourself before moving forward:

Does the tool or service make your dealership more efficient?


Recall the coffee maker? It might not seem like it on the surface, but that purchase can help your employees be more efficient. You could see a similar boost to efficiency with other tools, such as an electronic key control system that secures keys and keeps employees from wasting time tracking down missing sets. Tools that automate processes and smoothly integrate with other systems in your dealership would also save employees time, allowing them to focus on their core jobs. Make sure the tool or service you’re purchasing actually makes your dealership better, even when the dollar ROI isn’t obvious.

Does the tool or service improve the customer experience?


Some purchases you make, like back-end software or an electronic key control system, won’t even be obvious to your customers, but those tools and services can certainly affect how the customers feel about your dealership. The more efficient and effective your sales and service teams are, the happier your customers will be about their experience. Just as the dollar ROI won’t be obvious on these purchases, the effect on customer experience won’t be either. Be certain that the tool or service actually helps you serve customer needs better.

What kind of support does the vendor provide after the purchase?


Many vendors will promise you the world then disappear after you sign on the dotted line. In order for a tool or service that disrupts your processes to really serve its purpose, you’re going to want continued engagement with support and training professionals. Avoid being left twisting in the wind and make sure the vendor can help you get the most out of your investment. Your success with the tool or service should be as important to the vendor as it is to you.

If you’re considering a big purchase for your dealership and you’re questioning the ROI, review these questions before you make a decision. The tool or service you’re evaluating might not have an obvious dollar impact beyond the cost, but a more efficient workforce and happier customers will pay dividends in the long run.

Tuesday, March 3, 2020

IoT and Smart Locks in Multifamily: 10 Statistics to Think About

Mobile phone controlling a door lock
With the rise of the Internet of Things (IoT) — everyday objects that are connected to the internet — physical security and cybersecurity are intersecting. Smart locks are a prime example of that. In the multifamily industry, IoT-enabled locks are joining properties’ list of amenities. Before your property trades in its traditional locks, take a look at the following statistics and consider whether smart locks would be an asset or a liability.

The Growth of IoT


1. IoT devices will generate up to $35.6 billion in revenue by 2028.
2. By 2025, there will be an estimated 75 billion IoT devices worldwide.
3. Approximately 127 new devices connect to the internet every second.
4. IoT household penetration is projected to increase from 7.7 percent in 2019 to 18.1 percent in 2023.

People’s Attitudes Toward Smart Locks


5. 65 percent of baby boomers and 86 percent of millennials would pay more for an apartment with intelligent upgrades, such as locks.
6. 61 percent of millennial renters look specifically for apartments with smart locks.
7. 72 percent of smart device owners say the technology makes them feel safer.

Security 


8. 63 percent would move out of an apartment due to lack of security.
9. 43 percent of households experience internet outages at least monthly, which could affect smart lock effectiveness.
10. 64 percent of IoT networks in a study had unencrypted passwords traversing the network.

To help you in your decision about whether or not to implement smart locks, download our whitepaper “Are Smart Locks a Smart Move for Your Multifamily Property?