Being a soldier isn't an 8-5 job. Even on stateside military bases, soldiers often have overnight guard duty and training missions or provide mission-critical support for operations on the other side of the planet. At your base's unaccompanied housing (UH), soldiers are in and out of dorms at all hours.
However, day-to-day management of your unaccompanied housing certainly is an 8-5 job — or at least you have an office with set hours of operation. So what happens when a soldier is locked out after hours? Who is responsible for making a late-night trip to the base to let a soldier in or check out a spare key? What happens when that spare key isn't where it's supposed to be?
Key control is a 24-hour mission, and even one misplaced key or after-hours trip can cause a litany of headaches for several people. While you've probably taken some steps to manage keys, whether with a pegboard or a locking drawer in your office, these practices do little to make your staff's lives easier, whether during office hours or late at night.
Here are some ways modernizing your processes with electronic key control can help improve your management office.
Run an Efficient Office
Whether your UH office's employees are non-commissioned officers (NCOs), civilians, or a mix of both, virtually all of them have job duties that aren't specific to maintaining a key cabinet 24 hours a day. Even if you do limit key management to one employee, every time someone needs a key, the key manager must stop whatever else they're doing to check it out. And who has that responsibility when that employee is out sick?
Key control doesn't have to be a tedious process for all involved, disrupting productivity every time someone needs a key. If you're looking for a better way to manage keys, consider an electronic key control system that restricts access to authorized user with proper login credentials. Such a system should make the key checkout process quick and painless, freeing up employees to focus on other tasks rather than constantly monitoring a pegboard.
Know Where Keys Are
Regardless of how you manage the keys in your UH office, you've certainly had to deal with a situation where a key that should have been on the pegboard or in the cabinet wasn't there. If you use a paper access log for tracking key use, it might indicate that the key wasn't checked out, but it's clearly missing. How many staff and soldiers would you have to question to find the key? How long would it take to find it?
You can eliminate the need for tedious and often flawed paper access logs by using an electronic key control system that automatically tracks every transaction in the system. A simple report should tell you exactly who took keys and when, giving you a verifiable audit trail and preventing employees from wasting time on a wild goose chase to track down a key. You should also use automatic alerts to let managers know if a key hasn't been returned to the system in a reasonable amount of time, ensuring keys are where they belong at all times.
Reduce After-Hours Trips
Now consider the scenario where a soldier is returning from an evening training operation and is locked out of his or her unit. Not only is that soldier going to be stuck waiting for an office employee to drive to the base to check out a key, that employee must also take time out of their personal life to take care of the problem. Does that sound like the model of an efficient military operation?
Equip your UH residents to help themselves in a secure way by using an electronic key control system that offers a total lockdown solution for every key in the system. Using a secure biometric fingerprint reader gives soldiers access to the system, while the total lockdown capability limits their access to their specific key only, protecting other units in the building. This eliminates the need for office staff to make a late-night drive to the base and gets soldiers in their units in a timely manner.
Key control doesn't have to be a headache for your office and can even be used to give your staff a break. Visit our website for more information about choosing a key control vendor or how electronic key control helped the housing office at Marine Corps Base Camp Lejeune.