Once you’ve selected an electronic key control system for your business, what happens next? From the initial order to long-term maintenance, understanding the entire implementation process will help you prepare. While the experience varies by technology partner, here’s an overview of what you can expect:
After ordering your system, the process and timeline for your order to be filled depend on several factors, including:
Your technology provider can give you a better understanding of lead times.
We custom design all our systems. During the sales process, we’ll work with you to determine:
Next, we use this information to design your system. We assemble it in-house, then run quality control tests on each piece of equipment. Once your hardware has passed inspection, we’ll arrange shipment.
While you’re waiting for your system to be delivered, you’ll prepare for installation. Your technology partner should provide:
It’s important to follow these instructions closely and clarify any questions to prevent any installation delays.
At this stage, our team works with you to prepare for your system’s installation. We provide a site preparation guide with detailed information, and we’re available to answer any questions you might have.
Once your system arrives, it’s time to install it. Some system providers require self-installation, offering videos or manuals to walk you through it. Others provide installation services.
Our team installs your entire system. After it’s set up, we run thorough tests to make sure each component is functioning correctly.
After your system is installed, employee training begins. If your technology partner doesn’t provide direct training, take advantage of any available training resources, such as videos or manuals, to ensure employees are up to speed. Be sure to inform them of your specific company procedures for using the system as well.
In addition to installing your system, our team trains your designated system manager or administrator on specific system functions, applications, and hardware. We also provide customized remote training sessions for system admins who may need refreshers.
Key control technology partners offer varying levels and types of support. To keep your system running smoothly, you’ll want to stay on top of software license renewals and hardware maintenance. This entails:
Many providers offer an initial warranty period and/or long-term maintenance agreements, but the scope of coverage varies.
We offer one year of standard support, with extended support options for long-term system maintenance. A maintenance agreement provides ongoing access to in-house technical support, software updates, and hardware assistance beyond the initial coverage period. Additional support options, such as on-site repairs, expedited replacement shipping, and cloud backup services, can help minimize downtime and ensure system reliability.
Your system is a long-term investment. As your organization grows and evolves, your key management requirements may change. To meet these needs, you can add additional drawers or panels to an existing system or implement systems in separate locations or departments.
Like any technology, key control systems undergo continual development to address changing security needs, provide additional features, and optimize system performance. Periodic upgrades allow you to take advantage of these advancements.
Our goal is to help you get the most from your key control technology long term. As your needs change and technology evolves, we help you select the right solutions, whether that means adding hardware or upgrading to new systems. Additionally, we value customer feedback and use it to guide product enhancements.
Knowing what to expect when implementing a key control system helps you avoid surprises and be prepared at every stage. Following your technology partner’s timelines and recommendations will ensure smooth deployment and optimal system performance for years to come.