Monday, June 17, 2013

How to Set Up Text Alerts on the KeyTrak System

We understand our customers are on the go and that they need instant updates about key activity when they are away from the office. To help you work more efficiently, we want to inform you of a way to receive up-to-the-minute text alerts from your KeyTrak system.

You can be immediately notified of any issues, from unauthorized access to invalid log-on attempts to overdue keys. Anyone can convert their emails into texts through their cellphone provider by following these three steps:

1. Create an email address using your phone number.

You can convert an email address into a text message using your 10-digit mobile number followed by your cellphone provider’s appendage. For example, if your phone number is 123456789 and your provider is AT&T (whose appendage is @txt.att.net), then your email address would be 123456789@txt.att.net.

Most cellphone providers offer their phone appendage information online.

Click here for a list of carrier appendages.


2. Add your email address to the KeyTrak system.

In the System Configuration section, select the Alarm Options tab. Enter the converted email address into the 'Email Recipients' field and click "Add".


3. Customize alerts.

There are many alarm options to choose from, including but not limited to unauthorized access, overdue keys, missed reservations and invalid log-on attempts. (Please note that alarm notifications are not available for standard, custom or security reports due to the large amount of data that they contain.)

When you receive the text*, what you will see is that it is from "KeyTrak Alarm" and the subject will be the type of alarm.

Enjoy the convenient and efficient use of text message alerts to stay up-to-date with your system while you are away from your office!

*Because KeyTrak doesn't directly offer this service, we don't provide service for cellphone-related issues. Instead, you can contact your cellphone provider if you have any text messaging problems.

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