Customer Tip: How to Set Up Overdue Key Alerts

Picture this: An employee has a key they’re supposed to return by the end of the workday — and then they don’t. How long does it take for you to realize it’s missing? With a KeyTrak system, you don’t have to wait until your next key audit to take inventory of unreturned keys.

Whether you have a KeyTrak Edge or Guardian system, you can take advantage of overdue key alerts to quickly respond to potential security incidents. If a user fails to return a key when it’s due, designated people will receive an email notification with details about the unreturned key and the name of the person who checked it out.

By investing just a few minutes to set up overdue key alerts, you’ll save hours — even days, weeks, or months — tracking down missing keys and dealing with the repercussions.

To set them up, have a system administrator follow the instructions for your KeyTrak Edge or Guardian system below.

Setting Up KeyTrak Edge Alerts

1. Log into the software with admin credentials.
   
   
2. Navigate to “Administration” and then “System Configuration”.
   
   
   
   
3. Navigate to “Alarms”.
   
   
   
   
4. From the dropdown menu, select “Key Overdue”.
   
   
   
   
5. Select “Recipients”.
   
   
   
   
6. Type the email address of the intended recipient and select “Add”. Repeat for all desired recipients.
   
   
7. Click “Save”.
   
   
   
   
   

Setting Up KeyTrak Guardian Alerts

1. Log into the software with admin credentials.
   
   
2. Navigate to “Administration” and then “System Configuration”.
   
   
   
   
3. Navigate to “Alarm Options”.
   
   
4. From the dropdown menu, select “Key Return Past Due”.
   
   
5. Select “Recipients”.
   
   
   
   
6. Type the email address of the intended recipient and select “Add”. Repeat for all desired recipients.
   
   
7. Select “OK” and then “Save”.
   
   

By following these simple steps, you’re increasing your organization’s security and saving substantial time. The next time an employee fails to return a key on time, you’ll be notified the moment it becomes overdue.