4 Things Property Managers Need to Know About Smart Locks in 2026

Smart locks are now a mainstay for rental properties, with 54% of renters expecting their homes to include smart locks and other smart features. But if you manage multifamily, build-to-rent, or condo communities with smart features, there are a few things you need to know that might surprise you.

1. Cybercriminals Work Faster Than Manufacturers' Updates 

While smart homes are convenient, they’re lacking in security. In 2024, attacks on smart home products increased 124%, indicating manufacturers’ security measures aren’t keeping up with cybercriminals. Now, the average household experiences 29 cyberattack attempts daily. 

Part of the problem is 33% of Internet of Things (IoT) devices run firmware with security flaws hackers can exploit. AI amplifies these risks. In the right hands, it’s a powerful security tool, allowing security teams to quickly identify potential threats. But for cybercriminals, it enables faster, more sophisticated attacks. It also lowers the barrier to entry, making it possible for cybercriminals with limited skills or resources to launch attacks. 

What to Do  

• Run software updates immediately when available 

• Keep physical keys on hand in case an attack disables locks

• Limit IoT devices connected to your network to only those necessary for operations 
  
  

2. Business Smart Locks Are More Vulnerable Than Consumer Products

You might assume enterprise solutions are more secure than your average consumer smart lock. But that’s not necessarily true. According to one security intelligence executive, threat actors often target IoT devices connected to enterprise systems, such as building management systems. This same risk applies to smart communities using enterprise smart lock systems.  

 What to Do

• Monitor enterprise IoT devices for unusual activity 

• Train staff to recognize phishing or social engineering attacks that could compromise access systems 

• Keep physical keys securely managed in an electronic key control system to serve as backups in case of a cyberattack
  
  

3. Electronic Locks May Malfunction in Extreme Weather 

Most quality smart locks are designed to withstand temperatures from -22°F to 140°F (-30°C to 60°C). But cold weather can reduce battery performance, cause jamming, and misalign bolts when the metal contracts. Hot weather has similar effects. While these issues occur in mechanical locks, the strain on the lock motor can cause smart locks to malfunction.  

Some residents have complained online about their experiences with smart locks in extreme weather. One said their apartment’s digital lock froze and locked them out. Another went through two different types of locks after they overheated and the batteries burst. We’ve also heard from an industry professional that, in some cases, properties have turned to traditional locks after weather-related issues with electronic systems. 

 What to Do

• Consider your climate when deciding on an access control method

• Plan regular lock maintenance to reduce the likelihood of failure

• Keep backup mechanical keys or alternative access methods in an electronic key control system to minimize downtime during extreme weather
   

4. Smart Homes Have Legal Implications for Resident Privacy

Smart home technology can create privacy risks for residents and legal risks for your organization. In recent years, residents, lawmakers, and activists have raised concerns about the level of tracking possible with connected devices.

Privacy Lawsuit

In late 2025, the ACLU of Northern California filed a lawsuit against a major management company and third-party tech provider. The complaint argues that digital door locks, thermostats, and water leak sensors enable landlords to track tenant behavior patterns, see when they’re home, and use personal information against them.

State Legislation

On January 1, 2026, Oregon’s HB 3378 went into effect, requiring landlords to provide residents an alternative to app-based or biometric access (like a physical key or fob) if they request it. Lawmakers have proposed similar legislation in Washington State (Senate Bill 5937) and New York (Senate Bill S955).

What to Do 

• Understand applicable state and local privacy laws

• Provide transparent privacy disclosures to residents

• Obtain residents' consent before collecting access or biometric data

• Offer keys or fobs as alternatives to smart access 

Smart locks can streamline operations and improve the resident experience, but they’re not “set it and forget it” technology. To get the most benefit without running into problems, make sure you have robust cybersecurity, prioritize resident privacy, and keep physical keys on hand as a backup.