We have outlined below some common mistakes that dealership owners make (and how to fix them) when employing electronic key management systems.
Not Keeping All Keys in the System
Make it a best practice to fill your electronic key management system with every key that unlocks a car on your lot.
Not Monitoring the Area Where Your System is Kept
Once you have secured all of your dealership's keys in your electronic management system, you need to find a secure area for the system itself. Just like banks don't keep their vaults unmonitored, you shouldn't keep your system in an unmonitored area. Placing it in a back room or an off-site location reduces user accountability.
Place the system where there is little customer traffic but where it is accessible to authorized users, such as a manager's office.
Not Setting up Authorization Levels
After putting all of your keys in an electronic management system and keeping the system in a monitored area, you may think you're finished as far as secure key control. If all employees have authorization to check out any key, you're opening yourself up to unnecessary liability risks. Unfortunately, there's also the possibility of internal theft (which costs dealerships nine dollars per employee per day) to consider.
Set up varying levels of authorization to lessen the chances of internal theft. Employees on the sales floor, in the service department and other areas should only be authorized to check out keys relative to their duties and responsibilities.
What are you doing to make sure that you are using your electronic key management system correctly? Let us know in the comments.